Governance
We are fully committed to achieving the highest standards of governance and transparency.
As a charity seeking donations from the public we at Make-A-Wish® Ireland aim to comply with the Guidelines for Charitable Organisations on Fundraising from the Public and commit to our Donor Charter.
For further information, please refer to the information below or contact us on +353 (0)1 2052007 or info@makeawish.ie
Make-A-Wish® Ireland is committed to complying with the Guidelines for Charitable Organisations on Fundraising from the Public and has formally adopted the guidelines at a meeting of the governing body.
Make-A-Wish® Ireland confirms its commitment to the principles set out in the Guidelines for Charitable Organisations on Fundraising from the Public by a statement to that effect in its annual report.
Make-A-Wish® Ireland has a Donor Charter which is consistent with the Guidelines for Charitable Organisations on Fundraising from the Public.
Make-A-Wish® Ireland regularly monitors compliance with the Guidelines for Charitable Organisations on Fundraising from the Public and compliance reports are received regularly by the governing body.
Make-A-Wish® Ireland considers the Guidelines for Charitable Organisations on Fundraising from the Public when planning all fundraising activities.
Make-A-Wish® Ireland provides honest, open and transparent disclosure when fundraising from the public.
Make-A-Wish® Ireland has appointed the Head of Fundraising to be responsible for compliance with the Guidelines for Charitable Organisations on Fundraising from the Public.
Make-A-Wish® Ireland ensures that staff are provided with the relevant information on the Guidelines for Charitable Organisations on Fundraising from the Public and their implementation.
Make-A-Wish® Ireland has a feedback and complaints procedure which is consistent with the Guidelines for Charitable Organisations on Fundraising from the Public. Feedback is recorded for review by the Fundraising Department and is responded to effectively and efficiently.
Make-A-Wish® Ireland prepares financial reports consistent with the requirements of the Charities Act 2009 which include a statement concerning the extent to which the organisation is independent of its funding sources.
Make-A-Wish® Ireland ensures that all donations are tracked and recorded and complies with data protection requirements.
Make-A-Wish® Ireland is accessible to the public through a number of readily available contact options.
Make-A-Wish® Ireland is ‘triple-locked’ by Charities Institute Ireland for best practice in transparency and accountability. Triple Lock status is awarded to charities that uphold the highest standards in transparent reporting, ethical fundraising and strong governance structures. This recognition is the gold standard of Irish charities to offer assurances to donors, members and the general public.
For more information on the Guidelines for Charitable Organisations on Fundraising from the Public, the full Guidelines are available to read here by clicking here.
As a charity seeking donations from the public we at Make-A-Wish® Ireland, aim to comply with the Guidelines for Charitable Organisations on Fundraising from the Public.
Our pledge is to treat all our donors with respect, honesty and openness.
We commit to being accountable and transparent so that donors and prospective donors can have full confidence in Make-A-Wish® Ireland.
We commit that you, our donors and prospective donors will:
Be informed of Make-A-Wish® Ireland’s mission, how it intends to use donated resources, and its capacity to use donations effectively for their intended purpose.
Be informed of the identity of those serving on our governing board and that the board will exercise prudent judgement in its governing responsibilities at all times.
Have access to the organisation’s most recent financial statements.
Be assured that your gifts will be used for the purpose of our mission statement.
Receive appropriate acknowledgement and recognition.
Be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law.
Expect that all relationships with individuals representing the organisation will be dealt with professionally.
Be informed whether those seeking donations are employees, volunteers or third party agencies.
Have easily available the agreed procedures for making and responding to complaints.
Have the opportunity for any names to be removed from mailing lists and to be informed if the organisation intends to share its mailing list with third parties.
Receive prompt, truthful and forthright answers to questions you might have of the organisation.
Read more about our compliance with the Guidelines for Charitable Organisations on Fundraising by clicking here.
Make-A-Wish® Ireland is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard.
We listen and respond to the views of the general public and our supporters so that we can continue to improve.
Make-A-Wish® Ireland welcome both positive and negative feedback.
If you wish to make a formal complaint, you may do so by contacting us by phone, letter, in person or by email:
- +353 (0)1 2052007
- Susan O’Dwyer at: Make-A-Wish, 2 Leopardstown Business Centre, Ballyogan Avenue, Leopardstown, Dublin 18.
Please read our Complaints Policy so you understand all the information that will be needed to investigate your complaint.
