Job Title: Individual Giving and Donor Care Administrator

Contract: Permanent, Full time role

Location:  Dublin

Job Description:
We are looking for a highly organised and detail-oriented Individual Giving and Donor Care Coordinator to join our team. This role focuses on providing excellent administrative support to individual giving campaigns and ensuring that donors receive exceptional care and support.

Salary depends on previous experience. Full clean driving licence essential.

To apply, please send a cover letter and CV to David Burns davidb@makeawish.ie

Key Responsibilities:

Donor Care:

• Act as the first point of contact for donor enquiries via phone, email, and mail, providing timely and professional responses.
• Process donations, issue receipts, and prepare personalised acknowledgment letters and emails to donors.
• Maintain accurate and up-to-date donor records in the CRM system.
• Support donor retention by assisting with the development and delivery of donor stewardship activities, such as thank-you calls and updates.
• Coordinate donor feedback collection to understand donor satisfaction and identify areas for improvement.

Individual Giving:

• Support in the development and roll out of individual giving campaigns, including preparing mailing lists, managing mail merges, and coordinating campaign materials.
• Assist in the preparation and distribution of direct mail, email, and digital fundraising campaigns.
• Monitor and track campaign performance, preparing reports and summaries for the team.
• Collaborate with external suppliers to ensure the timely delivery of campaign materials.

General Administration:

• Maintain a calendar of individual giving activities and assist with scheduling and logistics.
• Support the finance team by reconciling donations and preparing reports on income.
• Ensure all activities comply with fundraising regulations and data protection requirements.

Key Skills and Qualifications:

• Strong organisational and administrative skills with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and experience with CRM or donor management systems.
• Ability to manage multiple tasks and meet deadlines.
• A customer-focused mindset with a commitment to providing excellent donor care.
• Previous experience in a fundraising or administrative role is an advantage.

This role is ideal for someone who enjoys providing vital behind-the-scenes support and takes pride in delivering exceptional service to donors. If you are a highly organised individual with a passion for making a difference, we invite you to join our team.